Cancelations and Refund

You have the right to cancel your purchase within 10 days after getting your Prague Card. To exercise your right to a cancellation and refund you must notify us within the 10-day period. You can contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. . Any returns are to be sent to the following address: Prague Card, Antala Staška 2027/77, 140 00 Praha 4, Czech Republic. Cards must be complete and unused. Any costs for returning cards will not be refunded. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment. Refunds will occur within 5 days of receiving the cancelled cards and the return being accepted.

If you cancel your purchase before picking-up the card, the refund will be made immediately after receiving your notice.
All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

 

There will be no refunds or replacements for lost or stolen cards. Also no reimbursement if an attractions or other service facilities are closed. No reimbursement for services not used within the period of validity.