Terms & Conditions

This website is managed and owned by BOOKLETIA MARKETING DMCC, who is the owner of Prague Card project and company and acts as a marketing agent for this project. 

The Prague Card itself is run by Czech based company Prague Card, s.r.o. which is owned by Bookletia Marketing DMCC.

The Prague Card is non-transferable. Once activated, it can only be used by the original cardholder. After purchase, the Prague Card can be activated at any time within one year. Once activated, the card is valid for 2, 3 or 4 days. All locations included in the Prague Card can be visited only one time (with a discount or free of charge).

The Prague Card may only be used by the card's signatory on consecutive days only. It is important that you fill in the name and the date on the reverse side of the card before you begin using it. The card is activated in the card reader at the first attraction you visit and is then valid for the time period you chose at purchase.

You have the right to cancel your purchase within 10 days after receiving your Prague Card. To exercise your right to a cancellation and refund you must notify us within the 10-day period. You can contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. . Any returns are to be sent to Prague Card at address (Prague Card, Antala Staška 2027/77, 140 00 Praha 4, Czech Republic). Cards must be complete and unused. Any costs for returning cards will not be refunded by Prague Card. Refunds will be paid to the bank account details you provide. Refunds will occur within 14 days of receiving the cancelled cards and the return being approved by Prague Card.

There will be no refunds or replacements for lost or stolen cards. Also no reimbursement if an attractions or other service facilities are closed. No reimbursement for bits/services not used within the period of validity.

All participants listed on this website and in the PragueCard Guidebook are contractually bound with Prague Card to offer free entry or special offers/discounts where appropriate to Prague Card holders. Prague Card has taken all reasonable care to ensure that only properly run and reputable facilities of good standing are within the Prague Card scheme. However, Prague Card will not be liable for any deficiencies in service, quality of merchandise or health and safety pertaining to any particular facility. All complaints or claims must be made directly to the facility concerned.  Prague Card shall not be responsible if any Attraction, contrary to the terms of its contract with them, unlawfully and with no good cause, refuses free admission or other genuine offers and discounts where appropriate.

While Prague Card has used all reasonable efforts to ensure that the information included on this website is accurate at the time of going live, however conditions at these sites may be subject to change. Prague Card shall not be liable for any damage, expense, inconvenience or loss incurred by dependence upon this information. All users are encouraged to check all relevant details with the facility prior to visiting. Opening times will fluctuate from time to time and users of information on this web site are recommended to check with the Attraction concerned prior to visiting it to ascertain the current position. In such a case, any complaints or claims must be made directly to the Attraction concerned.

© Copyright 2016 Bookletia Marketing, DMCC | Company Licence: DMCC34050 | Place of Registration: U.A.E. | Registered Office: Almas Tower, Jumeirah Lakes Towers, Dubai
e-mail company: This email address is being protected from spambots. You need JavaScript enabled to view it. , email Prague Card:  This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. www.praguecard.com

 

Dispute Resolution

In case of any disputes the law applicable would be based on the UAE Governing Law.

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING ANY FUTURE MODIFICATIONS. IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS, PLEASE IMMEDIATELY TERMINATE YOUR USE OF THE BOOKLETIA SERVICE.

BY ACCESSING AND USING ANY PORTION OF THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND REPRESENT THAT YOU ARE AT LEAST 18 YEARS.

United Arab Emirates is our country of domicile.

www.praguecard.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.”

We accept payments online using Visa and MasterCard credit/debit card in the EUR currency. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase”.